Cases are sent back and forth through the Telehealth System. When there is a case to review, notification will appear on the Start screen in blue wording next to the Cases To Review button.
To review cases:
Step 1: From the Start screen, click on the Cases To Review button. The Case List screen opens, with cases separated into various categories.
Cases are separated into the following possible categories:
Your Cases on Hold
Cases Sent to You
Cases Sent to Your Group [Specific Group]
Test Cases Sent to You
Test Cases Sent to Your Group [Specific Group]
Categories only appear if there is at least one active case for that category. If user belongs to multiple groups, there will be a separate section for each group with an active case.
Step 2: Click on the plus sign next to a category to expand it and display individual cases.
Step 3: Click on the View button for a specific case to open it. Click on each thumbnail in a case to view the specific details of the case.
The remainder of this section addresses features when viewing items in a case.