Telehealth Cart Help > User Help > General Information > Case Actions

Take a Case

If a case is sent to a group, the case appears for all members of the group.  A member of the group will “take” the case and that user will now be responsible for the case; it will not appear in the group’s list any longer.

Step 1:       Open a case sent to your group.

Step 2:       To respond to the case, click on the Take Case button.

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You are now responsible for the case, and it will not appear in another user’s profile.