Full service training solutions

One of the most important elements for successful adoption of any new product is user training. We provide a wide array of educational opportunities ranging from simple, hour-long courses on general telehealth principles to complete multi-day courses that "Train the Trainer" in tConsult system integration, clinical utilization, IT support, and administration.

AFHCAN provides customer training live in our Anchorage offices, at your organization, via video teleconference and webinar as well as computer based training modules you may complete at your own pace. Most training is done with individuals or small groups to allow our trainers to personalize each training experience. Hands-on training is the most time efficient way for users to become comfortable and proficient in the use of the tConsult software and AFHCAN Telemedicine Cart.

Continuing medical and nursing education credit is available for most classes.

Training Events

Telehealth

Video Conferencing

Computer-based

Telehealth Training AFHCAN provides customer training live in our Anchorage offices, at your organization, via video teleconference and webinar as well as computer based training modules you may complete at your own pace. Most training is done with individuals or small groups to allow our trainers to personalize each training experience. Hands-on training is the most time efficient way for users to become comfortable and proficient in the use of the tConsult software and AFHCAN Telemedicine Cart.

Arrangements can also be made to train on site or via video conference.

Cart Training

In person: 4-8 hours

New Cart User or Cart Refresher classes include training and practice on the software and all hardware applicable to the participants. Hardware training may include use of the otoscope, ECG machine, digital camera, etc. We also incorporate information on clinical flow and processes.

Software-Only Training

In Person: 1-4 hours

Basic software training includes login/logout, selecting a patient, completing forms, selecting, reviewing, holding, sending and archiving cases, viewing case history, clinical flow, and changing user preferences and takes approximately one hour. For clinical administrators, this training is expanded to include how to create forms and reports.

Basic Software and Individual Hardware Component Use

In Person, Webinar or Video Teleconference: 1 hour each

These sessions review the components of individual components of the telehealth system. Class topics include digital camera, otoscope, managing cases, etc.

Telehealth Orientation

In Person, Webinar or Video Teleconference: 1-2 hours

Intended for anyone interested in the implementation and usage of telehealth or the electronic transfer of patient information

Train The Trainer Workshop

In Person at the Anchorage offices: 5 days

Workshop designed for those who will be responsible for implementing and/or training on our telehealth system. Clinicians, trainers, educators, community health aides, and information technology staff may attend. We offer "Train The Trainer" courses at the AFHCAN offices on the ANTHC campus in Anchorage. Classes include hands on use of the AFHCAN cart and peripherals, and groups are usually limited to six to provide individual attention for each learner. Objectives for the class include demonstrating and teaching the use of all software and hardware components, developing a strategic training plan for your own organization and giving positive and negative feedback.

Super User Course

Approximately 2 ½ days

Intended for anyone interested in honing their skills with the AFHCAN hardware and software.

Consultation and Other Training Opportunities

AFHCAN offers consultative and other training opportunities based on your needs. We can assist you with strategic planning, workflow, telehealth implementation/expansion, and with training for specific groups (IT, administrative, etc.). Please contact us for more information.

Video Conference Training The AFHCAN video conferencing training consists of 5 modules. These modules can be taken in succession or individually.

Module 1: VTC Basic Training

1 hour

This module introduces students to the basic operation of the video conferencing endpoint and how to place and receive a video conferencing call. The participants will:

Overview the operation of the VTC equipment
Perform a pre-session equipment check
Operate the remote control
Initiate and terminate a point-to-point VTC call

Module 2: Telepresence

1 hour

This module builds on the content of Module 1. Participants learn techniques to improve their on camera presence and create a professional video conference. The participants will:

Discuss key elements of room design and layout
Arrange rooms for one-on-one, small group and large group sessions
Discuss how to frame subjects
Use the camera presets
Practice appropriate “tele-etiquette”

Module 3: Creating and Presenting Content

1 hour

This module provides participants with the skills needed to deliver content over video conferencing. It can be tailored to unique organizational requirements. Participants will:

Use a document camera and other video sources
Use presets for camera and video source selection
Use dual video inputs
Create PowerPoint presentations using best practices for appearance over video conferencing

Module 4: Orienting Patients and Consulting over VTC

1 hour

This module provides information on the proper use of video conferencing to facilitate a healthcare encounter or consultation. The participants will:

Discuss unique roles and responsibilities
Practice proper tele-etiquette & telepresence skills
Conduct a mock patient-provider VTC session
Discuss document management and workflow (between referring & consulting sites)
Recognize patient privacy & confidentiality issues pertinent to VTC sessions

Module 5: Troubleshooting

30 minutes

This module presents basic troubleshooting techniques that the users can perform. It can be tailored to organizational policy. Participants will perform various troubleshooting techniques to resolve common problems that may occur during a VTC sessions

Computer-Based Telehealth Training AFHCAN’s computer-based training (CBT) is an educational tool designed to give new users a solid introduction to using the AFHCAN Telemedicine Cart. The CBT features a multi-media approach to learning that is compatible with a wide range of learning styles and puts students in control of their learning by allowing them to select topics of interest and progress through the material at their own pace. Supervisors now have the flexibility to train new employees quickly and efficiently in as little as an hour a day on various modules. Students can refresh their skills when needed, instead of waiting for a trainer.

AFHCAN Computer Based Training Modules

Accreditation

Physicians: Alaska Native Medical Center is accredited as a sponsor and provider of continuing medical education for physicians by the Alaska State Medical Association. ANMC designates many of these classes as meeting the criteria for one hour of AMA PRA Category 1 Credit™ for each hour of participation. Each participant should only claim credit commensurate with the extent of participation in the activity.

Nurses: Alaska Native Medical Center is an approved provider of continuing nursing education by the Montana Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. ANMC designates many of these classes as meeting the criteria for one nursing contact hour credit for each hour of participation. Each participant should only claim credit commensurate with the extent of participation in the activity.